Buyer Guidelines

When you buy from a Kasook vendor’s shop on Kasook platform, you’re directly supporting small and medium enterprises including microenterprises, independent businesses, a small business owner, a designer, a producer, a manufacturer, a creative property promoter and entrepreneurs.

Each shop on Kasook is unique, and some vendors have shops that are managed by Kasook team and will be shipped directly from Kasook distribution center. If a coupon is issued on Kasook, it applies to all shops including Kasook unless specific to an item in a shop.

We ask that shops meet Kasook’s standards of customer service and honor their own policies.

We encourage buyers to provide feedback, and after you’ve purchased an item, you can leave a review. If you have a problem with an order and are unable to reach a resolution with the seller, you can contact us directly.

In order to have the best experience on Kasook, be sure to read shop policies and listings carefully. Keep in mind that we do not protect transactions that are completed off of Kasook.